Blog

Contact Center Transformation: Why Modernization Beats Renewal

mrother@onec1.com (Melissa Rother, Director, Solutions Marketing) — Wed, 07 Jan 2026 10:13:19 GMT

Why Contact Center Digital Transformation Has Become a Business-Critical Priority

According to Harvard Business Review, 93% of business leaders agree customer experience will be critical to performance within two years, yet only 15% rate their current approach as very effective.

The Rise of Intelligence Services: Turning Data into the Next Frontier of IT Value

mrother@onec1.com (Melissa Rother, Director, Solutions Marketing) — Tue, 30 Dec 2025 08:53:01 GMT

Introduction: From Keeping the Lights On to Turning Them Into Beacons

Once upon a time, “managed services” meant uptime. If the servers stayed green, the provider was a hero.

To Do What? Why Great CX Starts with Great Agents

beking@onec1.com (Bob E. King, Chief Architect – Customer Experience (CX), C1) — Wed, 24 Dec 2025 08:22:14 GMT

Introduction: Stop Fixing CX Backwards

If your CX strategy starts with technology instead of people, you’re doing it backwards.

Engineering Dollars and Cents as Much as 1s and 0s

sgeorge@onec1.com (Stephan George, Director, Cloud & Data Center Solutions, C1) — Mon, 22 Dec 2025 10:23:22 GMT

Introduction: The Economics of Readiness

When was the last time your CFO asked you to justify the long-term value of a switch upgrade? Or questioned why your infrastructure spend curve looks more like a roller coaster than a runway?

Back to the Basics: Why IDAM Still Rules in a Zero-Trust World

Wed, 10 Dec 2025 14:42:38 GMT

Introduction: The Cybersecurity Paradox of 2026

Cybersecurity in 2026 is paradoxical.

The Total Experience Imperative: Communications as the Next Frontier

mrother@onec1.com (Melissa Rother, Director, Solutions Marketing) — Sun, 07 Dec 2025 23:12:01 GMT

Introduction: Total Experience Is the New Competitive Edge

In 2025, experience has become the ultimate differentiator — not just for customers, but for employees too. Enterprises that align customer experience (CX) and employee experience (EX) into a unified Total Experience (TX) strategy are the ones redefining success.

Reframing AI for Real-World ROI: How IT Leaders Can Balance Innovation with Discipline

hkassih@onec1.com (Hassan Kassih, VP Capabilities, C1) — Tue, 02 Dec 2025 15:15:13 GMT

Introduction

Instruction Without Disruption: Reliable Connectivity with C1 Managed Internal Broadband Services

mrother@onec1.com (Melissa Rother, Director, Solutions Marketing) — Tue, 18 Nov 2025 15:30:24 GMT

Maintaining a reliable and secure broadband network is no longer a luxury for schools; it’s a necessity. K-12 schools face unique challenges when it comes to leveraging technology for education, from limited budgets and resources to the increasingly sophisticated security risks threatening connectivity. When disruptions occur, the impacts on teaching, learning, and administrative operations can be significant. Thus, a dependable solution is critical to ensure uninterrupted education and operational efficiency.

Unlocking Comprehensive Security Outcomes with C1 Managed Services + Cisco Security Cloud